Walkthrough · Access
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Sales · Demo & Onboarding
Thomas
Pricing, white-label, multi-firm rollouts, anything sales-led. Replies within one business day.
Support · Live Engagements
Amara
Anything that's blocking an active engagement — uploads, portal access, report bugs. Replies within four hours during business windows.
Ops · Billing & Account
Aurélie
Account, billing, plan changes, deactivation. Quieter inbox; same-day reply unless it's a weekend.